Refund policy
At Zontrox Watches, customer satisfaction is important to us. We offer a 7-day replacement policy from the date your order is delivered.
Eligibility for Replacement
A replacement may be requested if:
- The product received is damaged or defective.
- You receive the wrong product or variant.
- The product has a manufacturing defect.
To be eligible for replacement, the watch must be in its original condition, with its packaging, tags, accessories, and protective materials intact.
Open Parcel Before Payment
Where the courier allows parcel inspection, customers are encouraged to check the parcel before making payment. Please do not remove tags or protective films, or use the product while inspecting it.
How to Request a Replacement
Contact Zontrox Watches within 7 days of delivery. Please provide your order details along with clear photos or videos showing the issue.
Our team will review your request and provide further instructions.
Non-Eligible Cases
Replacement may not be available for:
- Products damaged due to misuse, accidental damage, improper handling, or water exposure beyond the product’s stated resistance.
- Products showing signs of wear, alteration, or physical damage caused after delivery.
- Products returned without their original packaging or accessories.
- Requests submitted more than 7 days after delivery.
- Change-of-mind requests unless specifically approved by Zontrox Watches.
Refunds
We primarily provide replacements for eligible claims. If an eligible product cannot be replaced, Zontrox Watches may offer an appropriate alternative or refund after reviewing the case.
Contact Us
For replacement, return, or refund-related questions, contact us:
Email: zontroxwatch@gmail.com
Phone/WhatsApp: +92 336 2231319
Our team will assist you with the next steps.